As an Altus patient, you have certain rights, including rights to privacy, respect, professionalism and competent medical care. You also have certain responsibilities to help optimize the care you receive.
Altus Health cannot disclose your medical information to any external individual, organization, or facility unless you give your written permission for us to do so.
If you are under age 18, the law requires that your parent(s)/guardian(s) give their consent for your medical treatment. As a minor, your parents may request information about your care.
The Health Insurance Portability and Accountability Act (HIPAA) requires that we make all Altus patients aware of our Notice of Privacy Practices. This notice describes how medical information about you may be used and disclosed and how you can gain access to your medical information.
Click the Altus Notice of Privacy Practices for more information.
It is important to know you rights and responsibilities as a patient. Please familiarize yourself with the following Patient Bill of Rights, Patient Responsibilities and Notices of Privacy Practice
Patient Bill of Rights
- Patients have the right to be treated with respect, consideration and dignity.
- Patients have the right to be provided with appropriate privacy and to approve or deny the presence of an observer during their visit.
- Patients have the right, to the degree known, to have complete information concerning their diagnosis, evaluation, treatment and prognosis. If it is medically inadvisable to give such information to a patient, the information will be provided to a person designated by the patient or to a legally authorized person.
- Patients are given the right to participate in decisions involving their health care.
- Patients have the right to refuse the plan of care advised by their health care provider, except when such participation is contradicted for medical reasons.
- Patients have the right to refuse to participate in experimental research.
- Patients have the right to change practitioners.
- Patients have the right to provide Altus Health an advance directive and have Altus Health providers and staff comply with the directive.
- Patients have the right to make suggestions and express grievances; to receive a personal response to same, if so requested; to have continued access to care without intimidation, threat, coercion, discrimination and other retaliatory action. No person will be asked to waive his or her rights, including the right to file a complaint regarding privacy with the Secretary of Health and Human Services, as a condition of treatment.
- Patients have the right to information on the following: patient conduct and responsibilities; services available at Altus Health; provisions for after-hours and emergency care; fees for services; payment policies; advance directives, as required by state or Federal law and regulations; provider credentialing; and accurate information regarding the competence and capabilities of the organization.
- Patients have the right under HIPAA Privacy Rules to the following: to request limitations on their medical information; to be provided with confidential communications; to inspect and request a copy of their medical information; to request amendment for their medical information; to request accounting disclosures; and to a copy of the Notice of Privacy Practices.
- Patients have the responsibility to provide accurate and complete information about current and past illnesses, medications (including herbal supplements) and other matters pertaining to their health and medical history.
- Patients have the responsibility to follow the treatment plan recommended by their practitioner or express concerns regarding their ability to comply.
- Patients have the responsibility to inform the medical staff at Altus of any living will, medical power of attorney or other directive that could affect his/her care.
- Patients are responsible for their actions if they refuse treatment or do not follow the practitioner’s instructions.
- Patients have the responsibility of informing the Altus healthcare providers and staff if they do not understand the plan of treatment.
- Patients have the responsibility to arrive as scheduled for appointments and to cancel (in advance) appointments they cannot keep.
- Patients have the responsibility to become informed of the scope of basic services offered, the costs, and the necessity for medical insurance. Patients should also actively seek clarification of any aspect of participation in Altus services and programs (including cost) that is not understood.
- Patients accept personal responsibility for any charges not covered by his/her medical insurance.
- Patients have the responsibility to be respectful of all Altus healthcare providers, Altus staff and other patients.